Role Overview
">
This position involves working as a customer support specialist to provide prompt and effective assistance to customers through various communication channels. The successful candidate will be responsible for maintaining high levels of customer satisfaction by resolving queries in a timely and efficient manner.
">
* The ideal candidate will have excellent communication skills, quick problem-solving abilities, and the capacity to empathize with customers from diverse backgrounds.
">
Schedule and Availability
">
The selected individual will be required to work Monday to Friday (3 PM to 11 PM GMT+3) with Saturday and Sunday as days off.
">
Key Responsibilities
">
* Provide prompt and effective assistance in chats and tickets, responding to customer inquiries based on the knowledge base and training materials.
* Maintain KPI levels in accordance with department standards.
* Stay informed about company policies, announcements, and updates to ensure effective communication with customers.
* Adhere to assigned working hours and demonstrate punctuality in scheduled shifts.
* Identify and report system errors or service disruptions to the team lead or mid/senior agents in the absence of the team lead.
* Educate customers about available products and services.
* Escalate complex customer issues to the team lead or mid/senior agents to ensure proper follow-up and resolution.
">
* Excellent customer service skills: you are empathetic, accurate, compassionate, responsive, resourceful, and conscientious. You can find an approach to all types of people.
* You speak English, Spanish and Portuguese fluently.
">
Benefits
">
* Expertise development: Work in a team with top-notch professionals in their field. Opportunities for networking, exchange of experience, and internal and external training at the company's expense.
* A comfortable work environment that supports your well-being and growth.
* A competitive official salary, advanced benefits system (medicine, additional pay on sick leave, etc.).
">
Additional Information
">
* We value stability, flexibility, and adaptability in our team members.
* We foster an inclusive and respectful workplace culture.
",