Key Account Managers play a pivotal role in driving business growth through strategic account planning and execution.
Key Responsibilities
* Client Retention: Responsible for maintaining strong relationships with existing clients, ensuring their needs are met, and delivering exceptional customer service.
* Strategic Planning: Develops and implements comprehensive account plans to achieve sales targets and drive revenue growth.
* New Business Development: Identifies and acquires new key accounts within assigned territories, expanding the customer base and increasing revenue streams.
* Account Management: Conducts regular business reviews with clients to assess their needs and provides tailored solutions to meet their requirements.
* Upselling and Cross-Selling: Identifies opportunities to upsell and cross-sell products or services to existing clients, increasing average transaction values and driving revenue growth.
* Reporting and Analysis: Prepares and presents reports on account performance and sales forecasts, providing insights to inform business decisions.
This role requires a strong ability to influence and negotiate with clients, deliver results in an autonomous environment, and possess commercial knowledge of the travel & hospitality industries.