At a leading delivery company, we provide timely and efficient courier services across the United States.
About the Role
As a key team member, you will monitor ongoing delivery routes, communicate with drivers and shippers via phone and live chat, and ensure seamless delivery of packages to customers in the Eastern time zone.
* Fluency in English is essential
* Relevant experience in logistics, operations, call center management, customer support, or account management is required
Responsibilities:
1. Monitor and optimize delivery routes for efficiency
2. Facilitate effective communication between drivers, shippers, and customers
3. Resolve any delivery-related issues promptly and professionally
This is an excellent opportunity to work with a dynamic startup, contribute to its growth, and develop your skills in a fast-paced environment. If you are a motivated professional with excellent communication skills, we encourage you to apply for this role.