Job Title: Account Manager
We are a fast-growing organization that helps e-commerce businesses convert users into loyal customers faster, increasing sales conversions and lowering ad spend.
The Account Manager will serve as the primary point of contact for our clients, managing their needs and ensuring seamless communication between them and our team.
You will be responsible for driving projects forward, maintaining timelines, and keeping all stakeholders informed. Your role is essential to ensuring client satisfaction and successful project delivery.
Key Responsibilities:
* Build and maintain strong relationships with clients, serving as their main point of contact.
* Communicate client needs and expectations clearly to the team.
* Monitor project progress to ensure timely delivery of tasks and updates.
* Proactively resolve issues, anticipate client needs, and address concerns promptly.
* Regularly update clients on the status of their projects, keeping them informed and confident.
* Coordinate with the internal team to ensure smooth workflow and task prioritization.
* Use tools like Slack, Clickup, Microsoft Office & Google Sheets to manage communication, track progress, and organize tasks.
* Ensure all communication is professional, timely, and aligned with our standards.
Required Skills & Experience:
* Minimum of 2 years of experience in account management, client-facing roles, or project coordination (preferred, but flexible).
* Proficiency in tools like Microsoft Office, Google Docs, Sheets, Slack, and Clickup (preferred).
* Strong organizational skills and ability to multitask in a fast-paced environment.
* Excellent written and verbal communication skills in English, with a professional tone.
* A proactive approach to problem-solving and the ability to manage multiple clients and projects simultaneously.
* High attention to detail and ability to ensure project deadlines are consistently met.
Success in This Role:
The success of this role will be determined by how well you can manage client communication, keep projects on track, and free up our team from direct involvement in day-to-day project management.
You will be successful if:
* Clients feel valued, heard, and confident that their projects are progressing smoothly.
* Projects are delivered on time without unnecessary delays.
* You make sure to check in with clients daily while projects are active, stay on top of the accounts and projects eagerly.
* You demonstrate strong organizational skills and professionalism, keeping all stakeholders informed and aligned.