About the Job
We are looking for a seasoned professional to manage our service operations.
* Service Delivery Management: Design, implement and maintain service delivery processes, ensuring seamless execution and high customer satisfaction.
* Incident Management: Develop and execute incident management strategies, reducing mean time to resolve (MTTR) and improving overall customer experience.
The ideal candidate will have 5+ years of experience in Service Delivery, Managed Services or IT Operations roles. A proven track record of creating SOPs/runbooks, training first-line/SRE teams, maintaining configuration/environment data for customer systems is required. Strong communication skills in English (both written & spoken), as well as technical knowledge of cloud/distributed systems/data platforms are essential.