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Job Description
The Senior Service Analyst provides Route to Market applications (including Sales Force Automation, Distributor Management, Image Recognition, etc.)
support to accelerate AP, EU & AM, including ITIL Service Delivery processes, delivering continuous improvement projects, and vendor management.
This role will be part of the Global Application Service team based in Brazil.
What are we looking for?
Fluent English (minimum Upper Intermediate): both written and verbal
Expertise in RTM applications and a good understanding of RTM industry trends
Strong analytical and problem-solving skills
Strong stakeholder management and conflict resolution skills
Experience in IT support of business systems or service management in delivering IT solutions
Ability to manage multiple activities and priorities, and work well under pressure
What will be your key responsibilities?
Manage application vendors to deliver stable application services, establishing standard operational procedures and building operational capabilities to meet Mars business requirements
Seek best practices in automation industry to improve vendor operation efficiency and cost savings
Engage with IT Business Partnership teams and stakeholders across regions and segments
Identify and improve systems to meet growing business needs
Develop and improve standard operations and service delivery procedures
Lead vendors in developing regional solutions for business improvements (CIP - Continuous Improvements)
Assist with change management activities, including release management and production scheduling
Support Service Introduction activities, providing supportability advice during system delivery
Coordinate outages in regions
Report on service metrics
What can you expect from Mars?
Work with diverse and talented associates, guided by the Five Principles
Join a purpose-driven company committed to building a better tomorrow
Receive top-tier learning and development support, including access to Mars University
Enjoy a competitive salary and benefits package, including bonuses
Mars is an equal opportunity employer.
All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other protected characteristics.
Assistance or accommodations are available upon request for applicants with disabilities during the application process.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Other
Industries
Food and Beverage Manufacturing
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