IT Support Specialist
Dingus & Zazzy is a comprehensive digital marketing agency seeking an experienced IT Support Specialist to join our team. Our business requires talent to continue offering top-notch service to clients, generating real results each month.
We're a collective of creatives working towards brand growth. Key requirements for this role include:
* A proficient level of spoken and written English
* Proven experience in IT support, systems administration, or similar role in a startup or fast-paced environment
* Deep knowledge of computer systems, networks, operating systems (Windows, macOS, Linux), and cloud platforms (Google Workspace, Microsoft 365)
* Strong troubleshooting and diagnostic skills; ability to solve problems independently and communicate solutions clearly
* Experience with endpoint management, SaaS administration, and automation tools
* Familiarity with cybersecurity best practices, including MFA, VPNs, patch management, and incident response
* Excellent interpersonal and communication skills; ability to train and support non-technical users
* Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent experience/certifications)
Key Responsibilities:
* Install, configure, and maintain computer hardware, software, systems, and networks for all employees, both onsite and remote
* Serve as the first point of contact for internal IT support requests, providing timely troubleshooting and resolution for Windows, macOS, and mobile devices
* Manage user accounts, permissions, and access controls across Google Workspace, Microsoft 365, and other SaaS platforms
* Support the deployment and integration of new productivity and collaboration tools
* Monitor and maintain endpoint security
* Assist with cloud infrastructure management, data backup, and disaster recovery planning
* Conduct regular software updates, security patching, and vulnerability assessments
* Support cybersecurity initiatives, including employee security awareness training and incident response
* Document processes, create user guides, and train staff on new technologies and best practices
About This Role:
This position offers an exciting opportunity to work with a dynamic team, leveraging your technical expertise to drive business success. As a key member of our IT department, you will play a critical role in ensuring seamless operations, supporting employee productivity, and enhancing our overall service delivery.