Job Title: Client Success Manager
Job Description
We are seeking a highly skilled and motivated Client Success Manager to join our team. As a Client Success Manager, you will be responsible for owning relationships with agency clients, primarily chiropractic, dental, and medspa clinics.
Your primary objective will be to ensure that campaigns drive real results and clients stay informed, confident, and happy. You will be their main point of contact, communicating daily via calls, emails, and texts, keeping them informed before they have to ask.
You will lead new clients through setup, ensuring tracking, GoHighLevel, and campaigns are properly configured. You will set expectations around timelines, deliverables, and what strong performance looks like, ensuring a smooth and confident start to each new client relationship.
You will review ad and funnel performance daily, track metrics like CPL, leads generated, bookings, show rate, and conversion rate. You will identify drops or issues early and diagnose potential causes, suggesting actionable fixes.
You will communicate findings and improvement plans to the right team members, ensuring changes are executed effectively and followed through. You will bridge the gap between performance data and hands-on execution, ensuring seamless collaboration across departments.
Required Skills and Qualifications
* Previous experience in sales or lead generation
* Strong communication and organizational skills
* Ability to interpret data and turn insights into clear actions
* A proactive, solution-oriented mindset
* Comfort working with multiple clients and priorities in a fast-paced environment
* A team player who collaborates well across departments
Benefits
* Career growth opportunities
* Competitive salary and benefits package
* Opportunity to work with a dynamic and innovative company
What We're Looking For
We are looking for a highly motivated and experienced professional who is passionate about delivering exceptional results. If you are a strategic thinker with excellent communication skills, we encourage you to apply.