About the IT Support Technician Role
We are seeking an experienced and skilled IT Support Technician to join our team. The ideal candidate will have a passion for solving technical challenges, supporting users, and ensuring smooth IT operations.
Key Responsibilities
* Provide first-line technical support via phone, chat, or email for incidents and requests.
* Troubleshoot and resolve issues with desktops, laptops, mobile devices, printers, and peripherals.
* Manage user accounts, onboarding/offboarding, and access requests.
* Perform hardware replacements and coordinate vendor repairs or warranty claims.
* Offer hands-on support for network, server, and data center equipment as directed by remote teams.
* Troubleshoot LAN/WAN/Wi-Fi connectivity and assist with cabling and patching.
* Support telephony and video conferencing systems.
* Maintain asset inventory, perform audits, and ensure compliance with IT security policies.
* Log and track all tickets in IT service management tools (e.g., ServiceNow), escalating when necessary.
Requirements
* Technical degree or equivalent experience.
* Proven experience in IT support.
* Strong communication and problem-solving skills.
* Familiarity with IT service management tools.
* Certifications such as CompTIA A+ or similar.
What We Offer
We offer a dynamic and supportive work environment, opportunities for growth and development, and a competitive compensation package.
How to Apply
Please submit your application, including your resume and cover letter, to us.