Key Account Manager Role
This role focuses on delivering exceptional client satisfaction and retention, while overseeing daily operations to build long-term relationships.
The ideal candidate should have in-depth knowledge of Amazon Seller Central, experience in agency settings, and excellent project management skills.
* Main Responsibilities:
* Client Relationship Management: Build and maintain strong relationships with clients, ensuring their needs are met and exceeded.
* Operations Oversight: Monitor client milestones, complete tasks timely, and oversee operations to ensure seamless execution.
* Milestone Operations: Verify pain points are resolved, lead retention efforts, and monitor customer satisfaction.
* Account Audits: Perform account audits and onboarding audits, ensuring client requirements are met and tasks are completed according to timelines.
Growth Opportunities:
* Taking over bigger projects and tasks that will benefit multiple departments.
* Learning from people in the Advertising/Marketing industry and staying updated on the latest market trends.
* Participating in continuing career development through research and collaboration.
Core Values:
* Extreme Ownership
* Problems are fun and solvable
* 1% Better Everyday
* Accountability
* Moral Person
* Best Thought Wins
* One Life (Lets have impact)
* Value in everything you do
Qualifications:
* Desired 3+ years of Amazon Seller Central Experience or comparable knowledge/experience.
* High preference for 2 years of agency experience.
* 2+ years of management experience.
* Feel comfortable and excel in a fast-changing environment.
* Be well-versed with workplace tools such as Zoom, Slack, and Clickup.
* Excel at and love project management.
Benefits:
* This position offers a competitive remuneration salary.
* We prioritize flexible candidates willing to learn and grow professionally.
* This role is compensated purely on experience.
* You will receive considerable levels of autonomy and ownership over your projects.
Additional Information:
* This is a remotely administered FULL TIME [40 hr/week] position with an immediate starting date upon hire.
* Working hours: 6 -11 am PST are mandatory, over 4 hours are flexible.
* You will need a quiet workspace with fast internet, a webcam, and a microphone for video calls.