About Reventals:
Reventals, a business unit of TapGoods, is revolutionizing the event rental industry by transforming the way people plan and book rentals online.
As the leading event rental marketplace, we connect renters with top-tier vendors across major U.S. markets, providing a seamless and efficient online experience.
Each year, over 50 million Google searches are made for party and event rentals.
Traditionally, these searches culminate in phone calls and manual coordination, treating the internet like a digital yellow pages.
Reventals changes this by offering an intuitive platform where users can:
Explore a curated selection of rental inventoryfrom leading businesses nationwide.
Utilize advanced online toolsto plan and manage their events effortlessly.
Experience streamlined booking processes, reducing the need for back-and-forth communications.
Role Overview:
As aBusiness Development Specialistat Reventals, you'll be at the forefront of our customer engagement strategy.
Your primary responsibility will be to assist potential customers who reach out via chat, phone, or email, as well as those who have initiated—but not completed—rental inquiries (abandoned carts).
With the introduction of our new AI tool, you'll also engage with users who require assistance in finalizing their AI-generated rental carts.
Key Responsibilities:
Lead Engagement:Proactively connect with inbound leads to understand their needs and guide them through the rental process.
Cart Recovery:Identify and re-engage users with abandoned carts, offering solutions to complete their bookings.
AI Tool Support:Assist customers in refining and finalizing rental selections generated by our AI tool.
Collaboration:Work closely with the Revenue Operations (RevOps) team to streamline the quoting process and ensure customer satisfaction.
Feedback Loop:Gather and relay customer feedback to inform product improvements and enhance the user experience.
CRM Management:Maintain accurate customer activity logs in HubSpot.
Continuous Learning:Stay updated on the Reventals platform, tools, and vendor network to provide informed assistance.
What We're Looking For:
Excellent Communication:Fluent in English, with the ability to convey information clearly and empathetically across various channels.
Adaptability:Quick to learn and adapt to new tools and processes, especially in a fast-paced tech environment.
Customer-Centric Mindset:A genuine desire to assist customers and improve their experience.
Tech-Savvy:Comfortable navigating and leveraging digital tools, including CRM systems and AI-driven platforms.
Proactive Approach:Not a cold-calling role, but requires initiative in reaching out and engaging potential customers.
Analytical Thinking:Ability to assess customer needs and provide tailored solutions.
Team Player:Collaborative mindset with a willingness to contribute to a growing company.
Preferred Qualifications:
Previous experience in customer service, sales, or business development roles.
Familiarity with CRM tools like HubSpot.
Understanding of the event rental industry is a plus, but not mandatory.
Why Join Reventals:
Be part of a pioneering team that's reshaping the $1 trillion inventory rental landscape.
Opportunity to work with cutting-edge AI technology.
Collaborative and inclusive work culture.
Flexible remote work environment.