About the Role
We are seeking a Client Success Manager to join our team. In this role, you will be responsible for guiding new clients through the onboarding process, ensuring a smooth and positive experience.
You will also be responsible for regularly checking in with clients to review their performance, provide strategic insights, and optimize their marketing campaigns. Additionally, you will identify opportunities for upselling or cross-selling additional services to help clients scale their businesses.
As a Client Success Manager, you will address client concerns promptly and professionally, working with internal teams to resolve any challenges. You will also educate clients on best practices for using our Marketing Lead Engine, powered by GoHighLevel.
Key Responsibilities:
* Client Onboarding & Relationship Management: Guide new clients through the onboarding process, ensuring a smooth and positive experience.
* Ongoing Support & Strategy: Regularly check in with clients to review performance, provide strategic insights, and optimize their marketing campaigns.
* Retention & Growth: Identify opportunities for upselling or cross-selling additional services to help clients scale their businesses.
* Issue Resolution: Address client concerns promptly and professionally, working with internal teams to resolve any challenges.
* Training & Education: Educate clients on best practices for using our Marketing Lead Engine, powered by GoHighLevel.
Requirements
To be successful in this role, you will need:
* Experience: 2+ years in a client success, account management, or customer service role (preferably in digital marketing, SaaS, or home services industries).
* Communication Skills: Fluent English speaker with excellent written and verbal communication skills.
* Minimal accent for clear and effective communication with U.S.-based clients.
* Tech-Savvy: Experience using GoHighLevel, Slack, and ClickUp (or similar CRM and project management tools).
* Comfortable with marketing automation and CRM tools.
* Problem-Solving: Ability to think critically and proactively address client concerns.
* Results-Driven: Passionate about helping clients succeed and achieving high retention rates.
* Organized & Detail-Oriented: Ability to manage multiple clients and tasks efficiently.
* Faith & Integrity: A commitment to conducting business with the highest ethical standards.
What We Offer
We offer a competitive salary, remote work flexibility, opportunities for growth, and a supportive team environment with a strong focus on faith, values, and client success.
In this role, you will have the opportunity to make a meaningful impact on our clients' businesses and contribute to the success of our company.