Join to apply for the Incident Process Management Associate role at JPMorgan Chase.Job DescriptionAs members of the Firmwide Process Management Team, you will be responsible for controlling, documenting, governing, maintaining, and improving the firmwide policies, processes, procedures, and job aids related to Incident Management, Event Management, and any new processes transitioning to our team.In this role, you will apply your expertise to manage data according to governance standards to ensure compliance with controls and audit requirements.
You will also collaborate with process SMEs to assist on process-related tasks as needed.The role requires a variety of skills, including:Experience in managing and maturing firmwide processes in Incident/Event Management, Service Management, or Production Support within a corporate environment.Ability to multitask and prioritize under stress; results-oriented.Working knowledge of ServiceNow.Strong communication skills, capable of engaging with senior management.Ability to influence others beyond immediate teams.Experience working with multiple global teams and building relationships across functions.Knowledge of risk and controls to ensure compliance with company standards.ITIL certification is preferred but not mandatory.At JPMorgan Chase & Co., we value diversity and encourage professional growth.
We offer competitive benefits and opportunities to build a global career.
Join us if you want to be part of a team tackling impactful challenges worldwide.About UsJ.P.
Morgan is a leader in financial services, serving prominent clients globally.
We focus on building trusted, long-term partnerships to help our clients succeed.
We are committed to diversity and inclusion, providing equal opportunities and accommodations for all applicants and employees.About The TeamOur corporate functions span finance, risk, HR, marketing, and more, supporting our company's success and growth.Seniority levelNot ApplicableEmployment typeFull-timeJob functionManagement and Manufacturing
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