About the Role:
CloudSEK is seeking a motivated and versatile Cybersecurity Operations Analyst to join our expanding global team. This is a multifaceted role that blends Product Support, Cyber Threat Takedown Operations, and Security Event Analysis. You will be the first line of defense in securing our customers and upholding the integrity of their digital presence.
This position is ideal for candidates who are early to mid in their cybersecurity career with 1-2 years of exp and are passionate about threat detection, user support, and protecting brands from malicious online activity.
Key Responsibilities:
1. Technical Product Support (CloudSEK Product) – L1
* Serve as the first point of contact for customer issues via email, chat, or phone.
* Troubleshoot and resolve basic technical issues using documentation and internal tools.
* Record and track support issues in our ticketing system with clarity and precision.
* Collaborate with engineering and security teams to escalate unresolved issues.
* Contribute to user guides and help documentation for common support queries.
* Continuously learn and apply knowledge of cybersecurity and threat detection.
2. Brand Protection & Takedown Analyst
* Monitor, identify, and document phishing websites, fake domains, and impersonation profiles on social media platforms.
* Initiate and manage takedown requests across hosting providers, registrars, and platforms.
* Provide timely follow-ups and status updates to internal teams and stakeholders.
* Assist in building and maintaining playbooks, SOPs, and threat feeds relevant to brand abuse.
* Work closely with the intelligence team to map phishing campaigns and related threat infrastructure.
3. L1 Security Analyst (SOC/Threat Monitoring)
* As a member of the comanaged services team, monitor alerts and incidents generated on the CloudSEK portal.
* Conduct initial triage and classification of potential threats.
* Document response steps and escalate incidents as per defined protocols.
* Stay updated with the latest cyber threats, TTPs, and security advisories.
* Apply AI prompt engineering techniques to improve efficiency in threat detection and knowledge handling.
Desired Qualifications & Skills:
* Bachelor's degree in Technology, Cybersecurity, or related fields.
* Prior exposure or a strong interest in cybersecurity, threat intelligence, or SOC operations.
* Understanding of phishing campaigns, social engineering tactics, and brand impersonation threats.
* Strong communication skills (written & verbal).
* Ability to work independently in a rotational shift environment supporting global customers.
* Experience with support ticketing tools (e.g., Freshdesk, Zendesk, Jira Service Desk).
* Familiarity with cybersecurity tools and platforms (e.g., VirusTotal, Whois, SIEM, OSINT tools).
* Basic knowledge of cloud security, APIs, or red teaming (bonus, not required).
* Proficiency with scripting (Python, Bash) or automation is a plus.
* Certifications like CEH, Security+, or practical experience in phishing mitigation will be advantageous but not mandatory.
* Language proficiency: Ability to communicate effectively in English, both orally and in writing along with Portuguese and Spanish
Working Conditions:
* Location: Brazil
* Work Mode: Remote / Hybrid (based on location & team structure).
* Working hours: Rotational shifts to support coverage for US and LATAM customers.(EST and PST).
Why Join Us?
* Work at the intersection of cybersecurity, AI, and digital risk protection .
* Exposure to real-world cyber threats, takedown operations, and incident response.
* Learn from seasoned cybersecurity professionals in a fast-paced startup environment.
* Opportunity to grow your career in Cyber Security with practical application