As a Business Technical Service Analyst, you will play a vital role in establishing strong relationships with clients, understanding their business objectives and expectations, and providing expert support and guidance.
* To develop and maintain long-term relationships with clients, gaining experience in acting as the go-to person for all aspects of services and support.
* Assists in evaluating client business requirements, effort estimation, and guiding them to utilize standard solutions while maximizing revenue.
* Participates in converting client business requirements into detailed technical specifications and presents them internally and externally while securing requirement sign-off.
* Gains and maintains knowledge of critical business impact issues from Service Desk.
About the Role
This is an exciting opportunity to join our team as a Business Technical Service Analyst, working closely with clients to understand their needs and provide tailored solutions. You will be responsible for:
* Establishing positive rapport with clients to develop and maintain long-term relationships.
* Assisting in the evaluation process of client business requirements, effort estimation, and guiding them to utilize standard solutions.
* Participating in converting client business requirements into detailed technical specifications.
* Maintaining knowledge of critical business impact issues from Service Desk.
Requirements
We are looking for a highly skilled and experienced Business Technical Service Analyst who possesses:
* Relevant experience or degree in Information Technology or related field.
* Solid experience in Oracle Database and PL/SQL development.
* Previous experience consulting with clients to meet business needs.
* Experience in requirements gathering, technical design, and technical presentation.
* Advanced English level for speaking, listening, and writing.
What We Offer
We offer a dynamic and inclusive work environment that values innovation and transformation. As an equal opportunity employer, we strongly encourage people with disabilities to apply.