We are seeking a seasoned ITOM expert to design and implement scalable solutions within the ServiceNow platform.
* The ideal candidate will have in-depth technical expertise across infrastructure domains, including servers, networks, and applications.
Key Responsibilities:
1. Develop and optimize IT operations capabilities to align with enterprise needs.
2. Collaborate with business stakeholders to ensure IT operations strategies meet organizational objectives.
3. Design and implement efficient data workflows using Performance Analytics and email notification design.
4. Maintain and enhance the ServiceNow platform for optimal performance, scalability, and reliability.
5. Resolve complex issues across ITOM functionalities and ensure seamless platform integration.
Required Skills & Experience:
* Minimum 6 years of hands-on experience with ServiceNow ITOM modules, especially Discovery, CMDB, and Event Management.
* Strong understanding of ServiceNow database schema, tables, and data modeling.
* Expertise in transform maps, data sources, and scripts for effective data import and integration.
* Proficient in developing and managing scheduled jobs, events, and automated triggers within ServiceNow.
* Experience with REST/SOAP API integrations, import sets, and custom integrations using scripted approaches.
About the Role:
This is an excellent opportunity for a dedicated IT professional to contribute their expertise and help shape the future of our IT operations.