Our company seeks a skilled Technical Support Specialist to join its U.S. customer support team. In this role, you will provide top-notch technical assistance using tool subscriptions like Enterprise ChatGPT, Grammarly, and GitHub Copilot.
Job Description
As a Technical Support Specialist, your primary responsibility will be to resolve customer issues efficiently and effectively. You will work closely with the engineering team to ensure timely resolution of customer issues according to service level agreements (SLAs).
Required Skills and Qualifications
To excel in this role, you must possess the following skills:
* Excellent written and verbal English communication skills
* University degree with a major in Computer Science, Engineering, or a related technical field
* At least 2 years of customer support experience for a commercial software product
* Passion for providing technical support to customers and helping them gain success using our products
* Demonstrated ability to investigate and troubleshoot product issues
* Strong problem-solving capabilities in a Software-as-a-Service (SaaS) application environment
* First point of customer contact and an ability to act independently
* A quick learner who is inquisitive about new products and features
* Career-minded and willing to take on the responsibilities of learning new software development languages and tools
* Trustworthy, team-oriented, and transparent
Benefits
This position offers a unique opportunity to work in a dynamic and fast-paced environment. As a Technical Support Specialist, you will have the chance to:
* Work remotely
* Collaborate with a talented team of engineers and developers
* Gain hands-on experience with cutting-edge technologies and tools
* Develop your problem-solving skills and expertise in technical support
* Contribute to the growth and success of our company