We are seeking a seasoned IT Service Management professional with expertise in infrastructure and operations to design, develop, and optimize our ITOM capabilities within the ServiceNow platform.
Key Responsibilities:
* Develop scalable IT operations solutions aligned with enterprise needs.
* Configure and maintain core ServiceNow ITOM modules, including Discovery, CMDB, and Event Management.
* Collaborate with business stakeholders to align IT operations capabilities with organizational objectives.
* Enhance the ServiceNow platform to ensure performance, scalability, and reliability.
Required Skills & Experience:
* Minimum 6 years of hands-on experience implementing and supporting ServiceNow ITOM modules.
* Strong understanding of ServiceNow CMDB structure and Event Correlation Rules.
* Solid grasp of server, network, and application architecture.
* Experience with the ServiceNow database schema, tables, and data modeling.
* Proficient in Performance Analytics, email notification design, and managing complex data workflows.
* Expertise in using transform maps, data sources, and scripts for effective data import and integration.
* Skilled in developing and managing scheduled jobs, events, and automated triggers within ServiceNow.