Job Title: Account Advisor
As an Account Advisor, you will be part of a multilingual team advising small and medium-sized companies on their accounts. You will contact customers via phone, chat, and email after scheduling appointments and support them with the integration of their website, store, or account, and assist in resolving technical challenges.
Key Responsibilities
* Advise small and medium-sized companies on their accounts as part of a multilingual team.
* Contact customers via phone, chat, and email after scheduling appointments.
* Support customers with the integration of their website, store, or account, and assist in resolving technical challenges.
* Identify content and performance opportunities through an analytical approach and advise customers on process improvements.
* Guide customers during the implementation of recommended measures and track their progress through regular monitoring.
* Provide accurate weekly, monthly, and quarterly sales forecasts.
Requirements:
* Language Skills: Portuguese – at least C1 level (written and verbal); English – at least B2 level (written and verbal).
* Education: High school diploma.
* Experience: 1 year of experience as a technical customer consultant, help desk agent, Tech or IT support specialist; 1 year of experience in sales (B2B desirable).
* Skills: Strong analytical thinking, problem-solving, and customer orientation skills; Excellent communication and interpersonal skills; Reliable and detail-oriented, with a proactive and customer-centric approach.
What We Offer
We offer a dynamic and challenging work environment where you can develop your skills and expertise as a professional Account Advisor.
This role requires strong analytical and problem-solving skills, as well as excellent communication and interpersonal skills. If you are a motivated and results-driven individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.