**About the Role**
* We are seeking a highly skilled Client Technologies Analyst to join our team. As a key member of our IT department, you will be responsible for managing service desk incidents and requests, provisioning user computing systems and tools, maintaining IT systems and facilities, and collaborating with global IT teams.
Main Responsibilities:
* Service Desk Support: Provide seamless associate experience by effectively managing service desk incidents and requests.
* User Computing Systems: Provision user computing systems and tools to ensure associates have the best resources available.
* IT Systems Maintenance: Maintain IT systems and facilities to support operational efficiency and effectiveness.
* Global Collaboration: Collaborate with global, diverse IT teams to deliver comprehensive support.
Requirements and Qualifications
* Technical Expertise: Expertise in OS (Client and Server), O365 applications, network, and server infrastructure and technologies.
* Languages: Fluency in English (mandatory).
* Experience: Experience in Tier-1 & 2 service desk support and PC support with a strong customer service orientation.
* Skills: Ability to focus on complex incident, problem, and request management, with proficiency in root cause analysis, basic project management skills, and experience participating in IT and business-related projects.
About Us
We value diversity and the existence of similarities and differences found in our workforce, workplace, and throughout the markets we serve. Our associates, customers, and shareholders contribute unique and different perspectives as a result of these diverse attributes.