Process Improvement Intern
We are looking for a detail-oriented, process-driven intern to join our team. This internship is part of our Brazil Internship Program, designed to offer real-world experience, mentorship, and growth opportunities for students eager to make an impact in the payments industry.
The role involves assisting with the evolution of our fraud case intake and resolution platform - an essential tool for streamlining fraud signals across departments and improving operational workflows.
Responsibilities include:
* Assisting with intake, tagging, and triage of fraud-related case submissions;
* Documenting return materials processes for traceability and evidence handling;
* Supporting creation and refinement of SOPs for fraud and marketing workflows;
* Collaborating with Fraud Ops, Decision Science, and Technical teams to align platform inputs;
* Participating in testing and feedback for new platform features;
* Helping draft reports and identifying opportunities for automation and process improvement.
This internship offers hands-on experience with a global company, mentorship, professional development, and networking opportunities.
Requirements include:
* Currently pursuing a degree in Business, Analytics, Finance, Information Systems, Criminal Justice, or a related field;
* Strong academic performance and attention to detail;
* Passion for structured processes and operational efficiency;
* Comfortable working across tools like Jira, Confluence, and Excel;
* Curiosity about fraud prevention, financial crimes, and enterprise automation;
* Proactive communication skills with strong English proficiency.
Benefits include a paid internship and a 30-hour work week (Monday–Friday).
Join us in shaping the future of payments and driving innovation in the industry.