Job Title: Technical Support Specialist
Ensure optimal functionality of RIS and PACS systems, directly contributing to the effective management of medical images and patient information, thereby improving healthcare delivery.
Your role:
Provide advanced technical assistance and troubleshooting to resolve complex issues related to RIS and PACS systems. Serve as an escalation point for Level 1 support, ensuring efficient problem resolution and customer satisfaction.
Manage escalations to the development team for unresolved issues, ensuring clear documentation and robust communication to facilitate timely resolutions and system improvements.
Lead the identification, analysis, and resolution of complex issues to minimize disruptions and improve system performance. Implement problem management frameworks for long-term solutions and recurrence prevention.
Coordinate with stakeholders to communicate outages, workarounds, and resolutions effectively, ensuring transparency and fostering trust.
You're the right fit if:
Bachelor’s degree in Information Technology, Computer Science, Healthcare Informatics, or a related field.
Solid experience in supporting RIS/PACS systems with specialized knowledge in HL7 and DICOM integration, Oracle Database administration certification.
Excellent analytical and problem-solving skills, with a strong understanding of network configurations, Oracle database management, healthcare data protocols, virtualization technologies, AWS, and radiology workflows.
Effective communication skills and a collaborative approach to working with diverse stakeholders. Adaptability to evolving technologies and driving system improvements.
Relevant certifications such as VMware Certified Professional - Data Center Virtualization and AWS Cloud Practitioner are preferred.
Advanced proficiency in English.
How we work together:
We believe that we are better together than apart. Field roles are most effectively performed outside the company’s main facilities, typically at customer or supplier locations.
About Philips:
We are a health technology company built around the belief that every human matters. We are committed to ensuring everyone has access to quality healthcare. Join us in doing work that makes a difference in people's lives.
Learn more about our business.
Discover our history.
Learn about our purpose.
If you're interested in this role and meet most of the requirements, we encourage you to apply. You may be the right fit for this or other opportunities at Philips. Learn more about our impact-driven culture here.
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