Lead ServiceNow Engineer: Scalable Integration Specialist
We are seeking a highly skilled Lead ServiceNow Engineer to join our team. The successful candidate will lead the design, development, and deployment of a certified integration application between ServiceNow and a healthcare-focused CMMS platform.
Key Responsibilities:
* Design and implement secure, scalable, and maintainable integrations supporting attachments and templated requests.
* Ensure robust bidirectional data flow between ServiceNow and the CMMS using REST APIs and IntegrationHub.
* Collaborate with engineering, product, and certification teams to finalize scope, timelines, and delivery strategy.
* Guide and mentor junior developers, oversee code reviews and QA processes.
* Own the documentation and requirements-gathering process by working directly with stakeholders.
* Lead the application through the ServiceNow Store certification process, ensuring full compliance.
Requirements:
* ServiceNow Certified Application Developer.
* 7+ years of ServiceNow development experience.
* 7+ years of JavaScript experience.
* At least 2 years in a technical leadership or architecture role.
* Proven experience delivering certified ServiceNow Store apps.
* Expertise in JavaScript, Flow Designer, IntegrationHub, REST API development, and complex ServiceNow workflows.
* Deep knowledge of ITSM, CMDB, and platform security best practices.
* Experience with attachments, custom forms, and templated request workflows.
* Strong leadership, stakeholder communication, and technical documentation skills.
Bonus Requirements:
* Experience with facilities management or utility platforms such as WorxHub or similar.
* Prior integration of ServiceNow with third-party SaaS systems.
* Familiarity with asset management or maintenance request workflows in healthcare or enterprise environments.
This is a 100% remote role with a primary time zone of US Eastern Time. The contract duration is 6–8 months, including 1–2 months of scoping and 4–6 months of delivery. Full-time dedication (40 hours/week) is required. A bring-your-own-device policy applies to this role.