T-Systems, a German multinational company belonging to the Deutsche Telekom Group, is looking for a highly experienced Principal Project Manager to join our Fast Response Team, supporting critical projects and services that require rapid stabilization and recovery.
This team plays a key role in safeguarding complex global projects, ensuring they return to the right track while rebuilding customer confidence.
Key responsibilities
• Plan and manage projects in a highly complex global IT environment
• Lead large interdisciplinary teams and subcontractors during project recovery and stabilization phases
• Implement quality gates, define corrective measures and monitor execution
• Conduct project reviews, identify weaknesses and drive improvement actions
• Define project structure, procedures and quality assurance measures
• Plan, schedule and control project phases, timelines and cost plans
• Manage project resources, including external partners, ensuring delivery on time, quality and budget
• Lead project status meetings and steering committees, reporting to senior leadership and top management
• Handle escalations, de-escalations and conflict management
• Apply best practices as part of the Zero Failure Program
• Establish cross-production control mechanisms to ensure implementation of quality measures
• Contribute to the evolution of project management and ITIL standards
Your profile
• At least 8+ years of experience in project or program management within IT environments
• Proven experience managing complex global IT projects with multiple international stakeholders
• Strong background in Data Center environments, cloud technologies and modern IT processes (AI, cloud, etc.)
• Solid experience in quality management, reporting and governance frameworks
• Deep understanding of IT service environments including application operations, infrastructure, networks and desktop services
• Strong knowledge of ITIL processes and service management practices
• Experience working in multicultural and international environments
• Outstanding skills in communication, negotiation, problem solving and decision-making
• Strong presentation and facilitation skills
• Highly proactive, structured and results-oriented mindset
Languages
• German – Business fluent
• English – Business fluent
If you are passionate about leading complex IT programs, solving critical project situations and working in an international environment, we would love to hear from you!