Why this role matters
At BT International, We serve customers in over 180 countries, helping multinational businesses transform digitally.
We deliver secure, high-performance networks and IT solutions that connect people and data wherever they are.
Our strategy is to bebrilliant in what we do best, making iteasier for customers to work with us, and delivering scalable, repeatable solutions backed byoutstanding service and market-leading security.
As aSeniorUnified Communications / Contact Center Designer, you'll be at the heart of this journey — designing technical solutions that meet customer needs, support growth, and shape the future of digital connectivity.
What you'll be doing
In this role, you will:
Work on solution designs for customer projects, mainly in-life services but also new builds and transformations.
Design and deliver technical solutions that align with governance and gold standards.
Ensure your designs are scalable, adaptable, and cost-effective.
Escalate risks or cost issues when needed.
Present and explain technical designs to internal and external audiences.
Collaborate across offices and remote teams to deliver exceptional service.
Your responsibilities
Capture and translate business requirements into high-quality technical solutions.
Contribute to issue resolution during design and delivery phases.
Review and validate new and in-life products and services.
Support customer migration planning, change management, and impact assessments.
Troubleshoot and support resolution of technical issues, including root cause analysis.
Ensure all designs follow architectural principles and strategy.
Suggest and support improvements to internal processes.
Skills & experience we're looking for
Core skills – We should be able to work independently on the following matters:
Requirements gathering & analysis
UC / CC Solution design & delivery
Business analysis & commercial awareness
Troubleshooting & root cause analysis
Technology migration
Change and incident management
Soft skills & mindset
Strong communication & presentation skills
Ability to negotiate and develop proposals
Growth mindset & continuous learning attitude
Inclusive, collaborative approach to teamwork
Learning agility — adapt quickly to new tools and technologies
Technical knowledge
+5 years' experience in Unified Communication / Contact Center technologies & protocols
Design and deploying Cisco Voice / Cisco Contact Center solutions is mandatory
Contact Center Solutions (Genesys / Webex / Five 9) and Voice, Collaboration (MS Teams / Zoom / Webex) is a plus
Understanding enterprise IT and cloud-based environments for UC and CC Solutions
Advanced English is mandatory
What's in it for you
Opportunity to design solutions that impact global industries.
Exposure to cutting-edge technologies
Career growth in solution design and architecture.
Work with a diverse, international team shaping the future of digital transformation.
If you enjoy solving complex technical challenges, designing innovative customer solutions, and want to grow your career in a global, collaborative environment, this role is for you!