We are seeking a talented technical expert to join our team as a Customer Success Specialist.
Job Description:
In this role, you will be responsible for ensuring the success of our clients by providing them with exceptional technical support and guidance.
You will work closely with our engineering team to resolve production issues, prioritize fixes, and help users architect scalable and efficient deployments using our platform.
Additionally, you will lead customer-facing technical sessions, demos, and Q&As, and collaborate with our partner to deliver great experiences to clients.
Key Responsibilities:
* Guide new users through onboarding, setup, and best practices
* Document technical learnings, common patterns, and solutions derived from real customer interactions
* Transform lessons learned into clear, actionable knowledge for both internal teams and external users
* Create and maintain documentation, tutorials, and sample projects
* Provide technical support via Slack, email, and meetings, helping users troubleshoot and resolve issues quickly
* Collaborate with engineering to debug production issues and prioritize fixes
* Help users architect scalable and efficient deployments using our partner's platform
Qualifications:
* 2+ years in a developer-facing or technical support role
* Bachelor's or Master's degree in Computer Science, Computer Engineering, Electrical Engineering, or equivalent
* Experience working with open-source generative AI models
* Familiarity with Kubernetes and cloud infrastructure
* Excellent written and verbal communication skills
* Proficient in Python and familiar with LLM ecosystems (e.g., Hugging Face, LangChain)
* Experience working with APIs, CLI tools, and deployment workflows
* Ability to explain complex technical concepts clearly and concisely
Benefits:
* A fully remote position with a structured schedule that supports work-life balance
* The opportunity to work with our partner at the cutting edge of generative AI infrastructure and model serving
* Two weeks of paid vacation per year
* 10 paid days for local holidays
Please note that our partner is only looking for full-time dedicated team members who are eager to fully integrate within their team.