Job Description
We are seeking a highly skilled Escalation Manager to join our Global Incident and Escalation Management team. As an Escalation Manager, you will be responsible for leading the resolution of customers' critical issues by forming and leading interdepartmental teams.
Your Responsibilities:
* Liaise with various Palo Alto Networks functional organizations and business units
* Form interdepartmental teams to resolve critical customer issues
* Develop clear intake, scope, priority, exit criteria and end-to-end process for escalation resolution
* Maintain global consistency across portfolio and customers