Technical Implementation Specialist
We are seeking an experienced technical professional to join our team as a Technical Implementation Specialist. As a key member of our implementation team, you will be responsible for working with leads and partners to ensure successful integration and onboarding of Wialon-based projects.
About the Role:
* Work with leads to provide technical pre-sale assistance, introduce Wialon and IoT solutions, deliver demos, and close technical blockers.
* Collaborate with partners to develop their technical expertise and understanding of the IoT domain through software and hardware-related consultations and trainings.
* Provide full-range support activities for Wialon-based projects, including migration, retention, and onboarding new clients.
* Evaluate partner employees' expertise via certification and guide them through the Basic Course.
* Manage HW integration process and HW partners' test accounts.
* Hold public training sessions and webinars to extend the number of possible scenarios for using Wialon.
Requirements:
* Advanced English and Spanish language skills required; knowledge of Portuguese is a strong plus.
* Experience in technical support or training roles (management of technical variables + live interaction with customers).
* University degree (ideally computer engineering, systems, or related/technical background).
* High productivity level and speed of work.
* Outstanding time management skills – ability to set priorities, plan your day based on incoming requests, tasks from the Team Lead, and personal goals.
* Strong knowledge of building fruitful partnerships – provision of high-quality service, diplomacy, attention to details, honesty.
* Fast learner – we provide extensive training during probation and plenty of opportunities after that.
* Ability to switch focus easily within a high number of incoming tasks.
* Excellent business correspondence and communication skills.
What We Offer:
* Involvement in the growth and development of an international product IT company.
* Challenging tasks boosting technical and communicative creativity.
* Result-driven, friendly, supportive team – good friends after work.
* Work within GMT-3 time zone from 9 to 6 with Brazilian state holidays.
Benefits:
* Compensation for medical insurance and working on your own equipment.
* 20 work days of vacation that can be divided as needed.
* 5 paid sick leaves without a doctor's note.
* Family-friendly policy helping balance work and family life.
* Corporate presents (not limited to mugs with a logo).
* Financial support for participation in training and specialized courses.