ServiceNow AI Trainer Role
We are seeking experienced professionals with deep functional expertise in ServiceNow products to contribute to AI model training initiatives.
This role focuses on translating real business workflows and decision logic into structured, data-driven tasks that strengthen AI reasoning and understanding of enterprise processes. The ideal candidate will combine ServiceNow domain expertise, analytical capability, and prompt-engineering skills to design realistic, scenario-based tasks for AI learning.
* Define decision frameworks for Reinforcement Learning initiatives, including taxonomy design, realistic scenario creation, and evaluation criteria.
* Develop scenario-driven tasks that mirror real ServiceNow workflows (case handling, SLA tracking, HR requests, IT incident response).
* Write clear, natural instructions aligned with ServiceNow business processes.
* Represent tasks in JSON format with clarity and consistency.
* Use SQL to analyze and validate data accuracy.
* Apply prompt engineering to structure effective task instructions.
* Collaborate with peers to expand scenarios across ServiceNow domains (CSM, ITSM, HRSD).
* Document patterns, examples, and best practices for scalable use.