Job Title: IT Systems Administrator
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About the Role: This is a highly technical role that involves administering and maintaining multiple Jira instances. The ideal candidate will have strong knowledge of Jira software, Atlassian suite of products, and system administration. Strong analytics and reporting skills are also required.
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Responsibilities:
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* Installs, configures, and manages Jira instances;
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* Create and configure new projects, schemes, and assets;
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* Vet, install, and upgrade apps, plugins, and integrations;
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* Monitor and ensure the overall health of the application;
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* Perform/coordinate application upgrades if needed;
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* Manage users, groups, and access, training, etc.;
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* Debug errors if any and assist in issue resolution of Jira instances/other tools by interacting with Atlassian/vendors;
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* Integration of Jira instances with available/new tools and plugin;
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* Report of usage/non-usage;
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* Recommend/assist in finding appropriate plugins suitable to customer;
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* Reporting and analytics knowledge from Jira and other systems;
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* Prior working experience in a portfolio management team understanding process and assist in report generation and maintaining data integrity in tools such as Jira;
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* Maintain Jira user groups, access, and administration;
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* Maintain Mural user groups, access, and administration;
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* Ticket handling in ServiceNow related to Jira/Atlassian products;
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Why Choose Us?
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We offer a flexible and remote work environment, prioritizing the integration between work and personal life. We are committed to your growth, offering learning and career development opportunities at all levels. We offer comprehensive benefits for all employees.
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We pride ourselves on being an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification.
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We are certified as "Great Place to Work" and "Top Employer" in 25 countries, recognized as "Top Employer" in Brazil, providing a positive work environment that values employee recognition and respect.