Ideal Candidate Profile:
* A seasoned ITSM professional with a strong background in infrastructure.
* Demonstrated expertise in ServiceNow ITOM modules, including Discovery, CMDB, and Event Management.
Responsibilities:
* Develop and implement scalable IT operations solutions aligned with enterprise architecture and operational strategies.
* Collaborate with stakeholders to design and deliver ITOM capabilities that meet organizational objectives.
* Enhance the ServiceNow platform for optimal performance, scalability, and reliability.
Technical Requirements:
* 6+ years of experience implementing and supporting ServiceNow ITOM modules.
* In-depth understanding of ServiceNow CMDB structure and Event Correlation Rules.
* Strong grasp of server, network, and application architecture with troubleshooting abilities across infrastructure layers.
* Expertise in Performance Analytics, email notification design, and managing complex data workflows.
* Proficient in using transform maps, data sources, and scripts for effective data import and integration.
* Skillful in developing and managing scheduled jobs, events, and automated triggers within ServiceNow.
* Experience with REST/SOAP API integrations, import sets, and custom integrations using scripted approaches.