Job Title:
Project Manager - Interpretation Team
Job Description:
This role involves working as a project manager for our interpretation team. You will be responsible for ensuring clients' interpretation and market research needs are met with precision and efficiency.
You'll play a key role in ensuring clients' interpretation and market research needs are met with precision and efficiency. Your responsibilities will centre around three core areas: project management, client communication, and ad-hoc recruitment of specialized language professionals.
The projects can begin and end on the same day or span several weeks. You will manage multiple projects per day and interact with clients via email, phone, or WeChat about their needs.
As a project manager, you will identify colleagues to assist based on the relevant time zones or regions for the project. Your top responsibility is to identify the best linguist in our community for the client's objective.
Matchmaking involves presenting that linguists' experience in a relevant way for the project. ... or you will need to recruit a new one if there isn't an ideal match.
You will need to constantly evaluate profitability and client satisfaction. Executing requires synchronizing expectations between client(s) and linguist(s).
Key Requirements:
* Bachelor's degree in a related field
* Fluency in English. Fluency in an additional language is a bonus
* Experience with Salesforce or similar CRM systems
* Excellent written and verbal communication and client service skills
* Strong organizational and multitasking abilities
* Ability to work under pressure in a fast-paced environment
* Ability to work effectively in both independent and team environments
* Goal-oriented, driven, and highly motivated to succeed & take on challenges
Benefits:
* Salary commensurate with experience
* Paid time off
* Health insurance
* Annual allowance for professional development expenses
Working Hours & Location:
* This is a fully-remote role where you can work from home (WFH)
* You will work either APAC, AMER or EMEA business hours, but wherever possible, it will be your local region (eg - LatAm applicants will work AMER hours)
* Weekends and overnights shifts are available with a commensurate increase in compensation