The Partner Success Specialist role is a key position within our organization, focused on building and maintaining strong relationships with partners.
About the Job
* We are seeking an experienced professional to lead the onboarding process for new partners, ensuring a seamless integration into our ecosystem.
* The ideal candidate will possess excellent communication skills, both written and verbal, to effectively interact with partners and internal teams.
Responsibilities
The successful candidate will be responsible for:
* Partner Relationship Management
o Act as a trusted advisor for partners on business matters related to Wialon.
o Foster strong, long-term relationships with partners via personal and online meetings, positioning Wialon as a reliable and easy-to-work-with provider.
o Participate in industry-related expos and events.
o Conduct regular communication sessions with partners to provide updates, address concerns, and strengthen collaboration.
o Assist in resolving partner concerns and mitigating dissatisfaction.
o Encourage partners to share expertise within the community.
o Facilitate connections between partners and other Wialon teams.
o Monitor partner compliance with Wialon community policies and rules.
* Partner Onboarding
o Lead the onboarding process for new partners, ensuring a smooth start within the Wialon ecosystem.
o Ensure partners are well-informed about Wialon's policies, team structure, pricing, billing, support, and development procedures.
* Collaboration & Business Development
o Develop a deep understanding of partners' businesses, market specifics, and unique needs.
o Support partners in migrating their customers to Wialon, ensuring smooth transitions.
o Monitor partners' business success, identifying challenges and opportunities for growth.
o Engage with technology partners to drive collaboration and lead exchange.
o Gather domain knowledge to anticipate market trends and enhance partner engagement strategies.
o Conduct market research to identify growth opportunities.
* CRM & Data Management
o Keep CRM data accurate and up to date.
Requirements
To be considered for this role, candidates must possess:
* A bachelor's degree.
* Experience in sales or customer service roles in IT.
* Full professional proficiency in English, Portuguese, and Spanish at a working fluent level.
* Recorded public speaking experience would be considered a plus.
* Excellent memory, developed logical thinking, and the ability to analyze information and draw conclusions from it.
* Time-management skills in saturated work environments.
* High productivity and speed of work.
What We Offer
We offer a range of benefits, including:
* Involvement in the growth and development of an international product technological company.
* Result-driven and supportive international team.
* Health insurance available after the probation period.
* Corporate and individual professional training available after the probation period.
* Paid medical leave – 100% pay for the first 10 working days.
* Sick leave – 5 paid days annually, available from the first day.
* Tech equipment rent reimbursement (35 USD gross/month).
* Parental and baby bonding leave.
* Family days and gifts.
* Company swag store.
* This is a remote position with occasional traveling.