Service Delivery Manager About Us: We provide comprehensive enterprise support and consulting services for open-source analytics and data infrastructure platforms. Our customers rely on us to maintain fast, stable, and available systems. * We are a small team of experts working across multiple time zones (US, Brazil, Europe, India, Philippines). Job Description: We're looking for an experienced Service Delivery Manager to oversee our service operations: • SLAs and incident processes • On-call coverage & skills management • Standard Operating Procedures (SOPs) & first-line/SRE enablement • Configuration management • SLA metrics & reporting