Service Desk Professional
Embark on a fulfilling career as a Service Desk Professional at a leading IT services company. This role offers a dynamic environment where you can develop your skills and advance in your profession.
The key responsibilities of this position include:
* Ticket Management: Receive, prioritize, and manage service desk tickets using ServiceNow.
* Troubleshooting and Issue Resolution: Diagnose and troubleshoot hardware, software, and network problems, guiding users through problem-solving steps or escalating issues to higher support levels when necessary, and perform first-level SAP processing for invoices.
* User Support and Guidance: Provide direct support to users, helping them with system issues, access requests, password resets, and other general IT inquiries.
* Documentation: Maintain detailed documentation of issues and solutions.
* Monitoring and Reporting: Monitor service desk activity, including tracking open vs. closed tickets and ensuring compliance with Service Level Agreements (SLAs).
Essential skills include proficiency in MS Office, Teams, ServiceNow, and customer service. We offer a comprehensive benefits package, featuring health insurance, dental plan, life insurance, transportation vouchers, meal/food vouchers, childcare assistance, Gympass, TCS Cares, partnership with SESC, reimbursement of certifications, free TCS Learning Portal, international experience opportunity, discount partnership with universities and language schools, bring your buddy program, TCS Gems, Xcelerate, and more.
Our organization values diversity and inclusion, promoting an inclusive culture that respects individuality and fosters equity.