As a restaurant leader, you will play a crucial role in driving success and customer satisfaction.
The key responsibilities include:
* Ensuring exceptional guest service standards are consistently met
* Implementing and maintaining food safety protocols and quality control measures
* Complying with company policies and procedures
During peak hours, the team leader sets clear goals and establishes timelines to ensure performance targets are met.
Key Performance Areas
* Provide ongoing training and development opportunities for staff members
* Recruit, train, and develop restaurant management and staff
* Hold regular meetings with team members and management to discuss progress and goals
* Ensure all staff adhere to company policies and compliance with laws and regulations
Guest Expectations
* Welcoming guests warmly and promptly
* Providing an exceptional experience for every guest
* Regularly walking through the restaurant to check on guests
Operational Excellence
* Oversee food safety and other safety protocols
* Develop and implement marketing strategies and ensure staff is trained
* Manage labor costs and ensure accurate employee compensation
Profitability Focus
* Prepare fresh ingredients to order
* Monitor sales transactions and inventory levels
* Control controllable expenses and maintain cost standards