As a Community Manager, you will oversee social engagement across a family of brands. Your role will involve publishing content, monitoring conversations, and responding to brand mentions.
Responsibilities
* Publishing feed/story content with native text and tools
* Monitoring tags, comments, and DMs across platforms
* Searching, flagging, and responding to brand mentions, keywords, and related conversations
* Responding to timely or high opportunity moments
* Flagging priority issues, trend spikes, or approvals as needed
You will be responsible for communicating clearly with our team, including the C-suite. This requires creative confidence, especially in real-time posting and response, as well as excellent written English and social-first copy instincts.
Requirements
* Creative confidence, especially in real-time posting and response
* Excellent written English and social-first copy instincts
* Fluency in multiple brand voices
* Discretion and professionalism
* Experience in entertainment or toys
* Ability to adapt quickly to brand tone
* Confidence communicating with leadership
* Ability to collaborate quickly on real-time opportunities
This role sits close to high-visibility work and will occasionally require approvals from senior stakeholders. You will need to be able to gain alignment with c-level clients and communicate effectively.