ServiceNow Technical ExpertThe ServiceNow Technical Expert will play a pivotal role in building and evolving ServiceNow as the 'IT ERP' for the new organization.Key Responsibilities:Make hands-on architectural decisions for ServiceNow configuration and development.Guide and supervise external partners responsible for ServiceNow development and application management.Perform configuration, development, and administration tasks within ServiceNow.Collaborate closely with the Enterprise Architect, Process Owners to ensure alignment with strategic roadmaps and project scopes.Investigate and advise on module usage, integrations, and platform capabilities across such as SPM, ITSM, ITOM, HR, VR, and custom applications.Ensure platform design follows best practices and avoids unnecessary customization or technical debt.Represent as a subject matter expert in cross-functional meetings and initiatives.Provide training regarding ServiceNow stretching from End Users to Technical Staff and Architects.Expectations:Prioritize out-of-the-box functionality and avoid custom development unless justified by business case, legal, EHS, or security requirements.Follow ServiceNow best practices to ensure scalability, maintainability, and minimal technical debt.Demonstrate proactive problem-solving and consultative guidance across modules.Maintain clear and effective communication with internal and external stakeholders.Ensure all architectural decisions are aligned with the enterprise roadmap and scoped demands.