Job Description: We are looking for a Field Support Specialist to join our R&D team, focused on ensuring product performance in the field, contributing to continuous improvement initiatives, and strengthening collaboration between technical, after-sales, and manufacturing teams. This role plays a strategic part in technical support, real-world data collection, and implementation of solutions that enhance the customer experience.Responsibilities:Conduct technical visits to install and monitor prototypes and pilot units, tracking product performance in real-world conditions.Collect technical data and user feedback to support improvements and validate project development.Support the after-sales team in solving technical issues, acting as a bridge between factory, engineering, and customer service.Lead or support improvement projects related to after-sales, including technical training, call center enhancements, and spare parts management.Assist manufacturing teams by analyzing product performance in the field and recommending process or design improvements.Provide quick support for solving problems identified both in the field and during production.Integrate activities between the local team and the Midea Industrial Base (MIB), promoting alignment and technical synergy.Requirements:Technical degree or bachelor’s in Engineering (Mechanical, Electrical, Electronic, or related fields).Previous experience in technical support, product testing, or field service.Strong analytical skills for troubleshooting and proposing effective solutions.Good communication skills and ability to work in cross-functional teams.Proactive mindset, sense of urgency, and strong problem-solving orientation.Willingness to travel frequently.Differentials:Experience in the home appliances, HVAC, or durable goods industry.Experience working across technical and operational departments.Knowledge of relevant product standards and certifications.Intermediate/advanced English (for communication with global/MIB teams).