We are looking for a candidate with experience in Professional Services or customer-facing technical project management roles, preferably within the CRM space (Salesforce, Dynamics, or HubSpot).
The ideal candidate is comfortable working directly with clients, gathering and analyzing requirements, and translating business needs into clear application and customer requirements.
The candidate should be able to produce design documentation based on business requirements and collaborate closely with developers to define technical requirements.
Experience with programming or coding is strongly preferred, as it enables the candidate to create stronger technical design documents and effectively bridge the gap between business and engineering teams.
RESPONSIBILITIES
Understand the business requirements and processes of customers and translate them to specific functional specifications
Facilitating the negotiation of requirements amongst multiple stakeholders
Design, manage and conduct client interviews to validate the proposed solutions with requirements
Maintain requirements tracking to keep tight control over evolving business requirements and scope changes
Become a solution expert who can guide customers on how best to realize value from Magentrix products
Facilitating design sessions with the solution architect to define the solution, specifications, and scope.
Manage multiple projects simultaneously to meet delivery and budget targets
Coordinate with other Engagement Managers to conduct resource planning and ensure that the project members are utilized effectively.
QUALIFICATIONS
University degree in engineering, science or technology field or equivalent
Project Management certification or equivalent experience is an asset
Salesforce or other CRM certifications is an asset
Experience in preparing solution proposals and detailed functional requirements in consultation with clients and partners
LEAD EXPERIENCE
Knowledge of CRM application implementation (Salesforce, Dynamics, or HubSpot)
Minimum 3-5 years working as a business analyst/system analyst in a technology setting
Able to work under stress and conflicting timelines when necessary
Strong interpersonal skills and communicates clearly and concisely (written and verbal)
Flexible, energetic, and able to work well with others in a client-focused, innovative and cross-functional environment
Proficiency in Google Apps, Project management tools, bug tracking & collaboration tools.
Strong organizational and problem-solving skills balanced with common sense and initiative
Results-oriented and process-driven, with high expectations of self and team
Ability to set expectations with clients and promptly follow through to progress implementations effectively and in a timely manner
Ability to effectively receive and communicate feedback