Project Description: The Anaplan Technical Lead is an experienced multi-skilled professional with hands-on experience in Anaplan model development/Support experience. He/she is a good team player who is part of a team responsible for delivering end-to-end application development and Operations Support.Responsibilities:
- Troubleshoot and provide solutions, Root Cause Analysis for incidents raised by business users/L1 team.
- Troubleshoot issues related to application access, process, scripts, etc.
- Handles Anaplan planned downtimes individually.
- In case of incident with a product quality issue, ensure PR is created and tagged against the incident before closing it.
- Perform UAT testing for projects owned by operations like new market adoption, simple logic change, etc.
- Prepare, present changes in change advisory board and own production implementation.
- Coordinate and manage discussions with other support teams and business users.
- Effectively communicate with stakeholders and business users.
- Think creatively to solve the user problem with a holistic and simple solution.
- Drive best practices within teams with respect to operations standards and guidelines.
- Ability to learn and adapt to new frameworks/technologies.Mandatory Skills Description:
- Should have strong knowledge of Anaplan Connect, ALM Sync, NUX and Cloudworks.
- Anaplan Professional Model Builder / Professional Solution Architect Certified.
- Should have strong knowledge of troubleshooting and resolving incidents raised by business users and L1 Support.
- Good knowledge of troubleshooting and fixing job execution failures.
- Ability to analyse /root cause the PRs created for the Anaplan support models.
- Prior work experience in Anaplan Support projects. Availability to work in US Central Time Availability to regularly travel to St. Louis
- Good communication skills.Nice-to-Have Skills Description:
- Basic knowledge of Cloud Services
- Knowledge in SRE, ITIL, AgileOps
- Able to work independently and interact with the business community, L3 team to come up with solutions.
- Knowledge of testing tools like Playwright / Selenium.