About Us
Cadence is a language services firm that started in Beijing in 2014 and serves clients across multiple industries, including expert networks, investment firms, consulting firms, and market research firms. As a remote-first company, staff are located across different countries, with each individual aligned to one of three time zones: APAC, EMEA, or Americas.
We strive to promote internally whenever possible, offering a limited opportunity to join a company that values ambitious and efficient professionals keen to develop their career.
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Key Responsibilities
You will play a key role in ensuring clients' interpretation and market research needs are met with precision and efficiency. Your responsibilities will centre around three core areas: project management, client communication, and ad-hoc recruitment of specialized language professionals.
As you master these core functions, opportunities may arise for managing more complex projects, assuming enhanced client-facing roles, and collaborating with Client Service Managers on strategic planning, furthering your growth within the Client Services team.
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The Job
You will manage multiple projects per day, which can begin and end on the same day or span several weeks. You will interact with projects through scoping, matchmaking, and executing.
* Scoping: You will speak with clients via email, phone, or WeChat about their needs and work with colleagues to ensure the client's expectations for quality, speed, and cost are met.
* Matchmaking: Your top responsibility is to identify the best linguist in our community for the client's objective and present that linguist's experience in a relevant way for the project.
* Executing: You will need to sync up expectations between client(s) and linguist(s), chaperone calls, and speak with clients after projects to make sure they are satisfied.