**THE ROLE**:
As an Analyst you will be assigned to multiple projects and accounts depending on our need and your interests/expertise. The assignments vary from designing and implementing our software for new customers to enhancing and managing customer accounts. As a member of a project team, you will partner with senior decision makers at admired brands on a mission critical task— helping companies improve in the eyes of their ultimate judges: customers.
**RESPONSIBILITIES**:
Product Implementation:
- Work with senior team members to carry out customer implementations and program enhancements.
- Participate in the implementation design, setup, and review processes.
- Identify improvements to our feedback products and processes.
- Utilize Medallia software knowledge to configure surveys and reports.
**Client Management**:
- Build long-standing customer relationships by improving customer feedback programs.
- Provide support to client meetings by leveraging in-depth Medallia system capabilities.
- Work with client teams in resolving technical/system related inquiries.
- Provide quality assurance support when providing features to clients.
- Provide client support when analyzing large sets of data.
**PREFERRED QUALIFICATIONS**
- Experience with JavaScript, XML, CSS and/or RegEx a plus.
- Experience working on medium to large data analytics projects.
- Prior project management experience.