Your role and Responsabilities:
* Act as the single point of ownership for onboarding-related operational and stakeholder escalations
* Perform root-cause analysis, identify risks, assess impact, and drive corrective and preventive actions
* Collaborate closely with cross-functional teams to ensure smooth handoffs and service stability
* Manage escalations end-to-end, ensuring closure within agreed SLAs
* Prepare and share clear, structured status reports and stakeholder communications
* Analyze complex data to support data-driven decisions and continuous process improvement
Requirements and Qualifications:
* Experience in project or operational support roles (IT preferred)
* Advanced English
* Hands-on experience supporting large-scale, complex environments
* Strong expertise in risk identification, escalation handling, and mitigation planning
* Experience with ticketing tools such as ServiceNow, Jira, or similar platforms
* Excellent communication skills, with the ability to engage both technical and non-technical stakeholders
* Strong sense of ownership, accountability, and proactive problem-solving
* Proficiency with MS Excel, PowerPoint, and Word for reporting and documentation
Nice to have:
Familiar with SAP ATLAS tool.
Please submit resumé in English.