We are seeking a seasoned Service Delivery Manager to oversee our service operations, ensuring seamless execution and exceptional customer satisfaction.
About the Role
This is a hands-on position that requires strong leadership skills, technical expertise, and excellent communication abilities. As a Service Delivery Manager, you will be responsible for:
* Developing and maintaining on-call schedules to ensure 24/7 coverage;
* Owning incident management processes from start to finish;
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