Job Title: Enterprise Solutions Specialist
Overview:
The Commercial Account Manager plays a pivotal role in driving revenue growth and customer satisfaction by effectively managing existing customer accounts and capitalizing on new business opportunities. This position requires a deep understanding of customer needs, intricate sales projects, the ability to build and maintain long-term relationships, and a proven track record of surpassing sales targets.
Key Responsibilities:
* Account Management:
o Develop and execute comprehensive account strategies to achieve revenue growth and customer satisfaction objectives.
o Establish and maintain strong, professional relationships with key decision-makers at existing customer accounts to ensure high levels of customer satisfaction and retention.
o Proactively identify and pursue new business opportunities within existing accounts, fostering strategic partnerships that drive growth and expansion.
o Conduct regular account reviews, providing insightful business analyses and actionable recommendations to customers.
o Collaborate closely with other departments (including pre-sales, product, legal, and marketing) to support customer success and drive business results.
* Sales and Revenue:
o Meet or exceed assigned sales quotas and revenue targets through exceptional sales performance and strategic relationship building.
o Drive client retention, renewals, upsells, and cross-sells by delivering outstanding value and service to customers.
o Negotiate and close deals efficiently, leveraging strong negotiation and closing skills to secure lucrative contracts and partnerships.
o Manage the entire sales cycle from lead qualification to contract negotiation and customer onboarding, ensuring seamless and efficient processes.
o Contribute to the development of sales strategies and best practices, sharing market intelligence and competitor insights with the sales team to inform and improve sales tactics.
Qualifications and Skills:
* Proven success in a sales role, preferably in the software industry, with a demonstrated ability to meet or exceed sales targets.
* Experience with complex sales cycles, request for proposals, and public tenders, showcasing the ability to navigate intricate sales landscapes.
* Strong understanding of the software development lifecycle and enterprise IT environments, enabling effective communication and partnership-building with technical stakeholders.
* Experience working with open source software, API management, and IAM technologies, demonstrating expertise in emerging tech areas.
* Excellent communication, presentation, and interpersonal skills, with the ability to build and maintain strong relationships with customers and internal stakeholders.
* Strong analytical and problem-solving skills, with a proven track record of analyzing complex data sets and developing informed solutions.
* Proficiency in CRM systems (e.g., Salesforce) and other sales tools, ensuring seamless integration and efficient workflow.
* Native Portuguese speaker, fluent in English (oral and written), with excellent language skills for global collaboration and customer engagement.
* Bachelor's degree or equivalent preferred, with relevant education and training in sales, marketing, or a related field.
Benefits:
* A competitive compensation package, recognizing individual performance and contributions.
* A flexible work environment, allowing employees to balance work and personal responsibilities.
* A comprehensive benefits program, including health, dental, and life insurance, as well as a generous vacation/leave plan.
* Opportunities for professional growth and development, with ongoing training and mentorship programs to enhance skills and knowledge.
* Flexible remote work options, with frequent short travel to collaborate with colleagues and engage with customers.
Our Commitment to Diversity and Inclusion:
We believe that a diverse and inclusive workplace is essential to fostering innovation, creativity, and excellence. We celebrate our differences and strive to create an environment where everyone feels valued, respected, and empowered to contribute their unique perspectives and ideas. Our commitment to diversity and inclusion drives our success and enables us to deliver superior experiences for our customers, partners, and employees worldwide.