As a manager, you will drive improvement initiatives to enhance efficiency and reduce costs. You will collaborate with cross-functional teams to identify process gaps and implement best practices. Key responsibilities include providing timely reporting, planning strategies for account profitability, handling client interactions and managing escalations.
The role involves collaborating with teams to identify areas for improvement and implementing changes. Key responsibilities include:
* Providing timely and meaningful reporting to management
* Planning and implementing strategies to ensure account profitability
* Handling client interactions and managing escalations
You will also be responsible for monitoring daily productivity against service level standards, performing audit checks on compliance requirements, coaching team members in day-to-day operations and people management, developing continuous learning processes, supervising and supporting team members, representing the organization during client visits and reviews, leading process re-engineering projects, and developing and maintaining process documentation.
The ideal candidate will have strong knowledge of BPS operations and service delivery models, proficiency in process mapping tools and data analysis, excellent communication and stakeholder management skills, and the ability to manage multiple projects and deliver within timelines.
Required qualifications include a Bachelor's degree in Business, Engineering, or a related field and 3-5 years of experience in process improvement. Preferred certification in Lean Six Sigma is also preferred.