Join our team at goFLUENT as a Customer Success Consultant and make an impact. We are looking for a professional to help expand our Brazilian market and ensure our clients maximize the value of our digital learning solutions.As a key partner to our clients, you will play an essential role in fostering engagement, increasing satisfaction, and driving long-term growth. If you thrive in a fast-paced, dynamic environment and enjoy making a meaningful impact, this role is for you.What You’ll DoBe a trusted advisor: Build and maintain strong relationships with clients, understanding their evolving training needs.Lead seamless onboarding: Guide new clients as a goFLUENT product expert, ensuring a smooth and impactful start.Drive engagement and success: Analyze client data, conduct business reviews, and implement strategies to enhance satisfaction and ensure successful programmes.Unlock growth opportunities: Identify upsell possibilities and expand client partnerships.Champion continuous improvement: Gather feedback, optimize the learner experience, and contribute to the evolution of our digital learning solutions.Share expertise and insights: Provide clients with industry best practices, training optimization strategies, and thought leadership in digital learning.Why You’ll Love This RoleImpact and Growth: Help businesses upskill their workforce while growing your career in a thriving global company.Dynamic and Collaborative Culture: Join a diverse, supportive, and knowledge-sharing environment where your ideas matter.Fast-Paced and Innovative: Be part of a company that embraces change and is shaping the future of digital learning.What We’re Looking ForFluent or bilingual in PortugueseIntermediate English proficiencyPassionate about customer success and relationship managementExceptional communication and analytical skillsHighly organized and adaptable to varied projectsProactive problem-solver with a growth mindsetTeam player who values collaboration and knowledge-sharingExperience in Training, e-Learning, or HR Solutions (SaaS) is a plus.What We OfferDynamic, startup-like experience within the security of a fast-growing, 25-year old Swiss-based company.Learn from top executives and visionaries in the learning and language market.The experience of joining an innovative organization with an international, vibrant working environment.Full on-boarding and fast ramp mentoring program leading candidate to success.World-class learning experience by being a goFLUENT learner. Learn from one of our 18 business languages!Ability to work from any of our 20+ offices around the world.Exciting team-building events.goFLUENT is an equal opportunities employer and welcomes applications from all qualified candidates.
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