We’re looking for a proactive and customer-focused Customer Support Specialist to join our remote team at UserGuiding in Brazil. If you enjoy solving problems, working with people, and being part of a fast-growing SaaS company, we’d love to hear from you.
What you’ll do
* Handle support requests through live chat, video call and other channels, ensuring timely and professional responses.
* Deliver an excellent customer experience by becoming a product expert and helping users get the most out of UserGuiding.
* Troubleshoot issues, document detailed reports, and collaborate with the product team to drive improvements.
* Create and maintain clear, user-friendly documentation and resources to support customer onboarding and self-service.
What we’re looking for
* Based in Brazil and available to work full-time (5 weekdays, 45 hours).
* Strong proficiency in English and Portuguese (spoken and written).
* A problem-solver with a positive mindset who genuinely enjoys helping people.
* Highly organized and comfortable working with distributed teams across time zones.
* Someone interested in building a long-term career in customer experience and SaaS support.
Nice to have
* Previous experience in customer support or customer success, ideally in a SaaS or B2B environment.
* Familiarity with support tools like Intercom, Zendesk, or HubSpot.
* Additional language skills (Spanish is a huge plus).
Why you’ll love working at UserGuiding
UserGuiding is a VC-backed startup helping 2,000+ companies worldwide deliver better onboarding experiences. We’re a globally distributed team, passionate about growth and collaboration.
Here’s what we offer:
* Competitive salary + performance bonuses
* 100% remote working in Brazil
* Required hardware and software provided
* Access to educational resources and career development opportunities
Recruitment process
1. Initial Interview (30 min): Culture and role fit.
2. Practical Task: Product-related exercise to evaluate problem-solving and communication.
3. Final Interview: Conversation with the department head.