Job Summary
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This is an exciting opportunity to join our team as an Account Manager, where you will play a key role in driving client satisfaction and retention. You will be responsible for overseeing operations, building long-term relationships with clients, and ensuring that their needs are met.
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About the Role
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* You will be the primary point of contact for clients, managing their accounts and ensuring that all tasks are completed timely and efficiently.
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* You will work closely with clients to understand their business needs and develop strategies to meet their goals.
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* You will be responsible for monitoring client milestones, including progress reports and quarterly surveys.
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* You will lead retention efforts by providing proposals, negotiating contracts, and pitching upgrades or upsells as needed.
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* You will work collaboratively with other teams, including marketing, sales, and customer service, to ensure seamless communication and execution.
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* You will be responsible for maintaining accurate records and reporting on client performance and goals.
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* You will provide exceptional customer service, responding promptly to client inquiries and resolving issues in a professional and courteous manner.
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* You will participate in ongoing training and professional development to stay up-to-date on industry trends and best practices.
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* You will contribute to the growth and success of our company by identifying opportunities for improvement and implementing process changes as needed.
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Requirements
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* You have at least 3 years of experience in Amazon Seller Central, with a strong understanding of inventory management, FBA process, reinstatements, case filing, Amazon PPC advertising, brand registry troubleshooting, basic Amazon SEO, Helium10, keyword research, and other related skills.
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* You have a proven track record of delivering results in a fast-paced environment, with excellent time management and prioritization skills.
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* You have a strong ability to communicate effectively with clients, both verbally and in writing, with excellent interpersonal and customer service skills.
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* You have a high level of technical proficiency, with experience using tools such as Zoom, Slack, and ClickUp.
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* You are a self-motivated and independent individual who is able to work effectively with minimal supervision.
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* You have a passion for e-commerce and a desire to learn and grow professionally.
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* You are comfortable working in a remote environment and have a quiet workspace with fast internet, webcam, and microphone.
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* You are willing to adapt to changing priorities and deadlines, with a flexible attitude and positive outlook.
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Benefits
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* A competitive salary range of $500-$800 per month.
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* A comprehensive benefits package, including health insurance, paid time off, and professional development opportunities.
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* The opportunity to work with a dynamic and growing company, with a focus on innovation and excellence.
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* The chance to make a meaningful contribution to the growth and success of our company, with a strong sense of ownership and autonomy.
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* Ongoing training and professional development opportunities, to help you stay up-to-date on industry trends and best practices.
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Growth Opportunities
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We offer a range of opportunities for career growth and development, including:
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* Taking on more complex and multifaceted projects and responsibilities.
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* Working collaboratively with other teams to drive business growth and success.
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* Participating in ongoing training and professional development to stay up-to-date on industry trends and best practices.
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* Contributing to the growth and success of our company by identifying opportunities for improvement and implementing process changes as needed.
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About Us
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We are a dynamic and growing company, with a focus on innovation and excellence. We are passionate about delivering exceptional customer service and exceeding our clients' expectations.
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We offer a supportive and inclusive work environment, with a strong sense of teamwork and camaraderie. We believe in investing in our employees' growth and development, with ongoing training and professional development opportunities.
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